Thank you for choosing Goddess Touch by Kay C Ltd as your massage and bodywork providers. In order to provide the best service possible to our clients, we have implemented the following guidelines, expectations and policies below:

Consultation/ Intake Forms

• First visits/new clients will need to fill out a consultation/intake form prior to treatment for healthy and safety reasons. This can be done on the day, 15 minutes before your appointment scheduled time slot.
• Clients must provide an accurate health history and agree to inform their therapist of any updates or changes to their health/medical condition.
• Any medical condition documents must be added to your client profile via the client portal provided.

Booking  Policy

• Massage sessions will begin and end at the scheduled time. Sessions that begin late due to client's late arrival will end at scheduled time and the client will be billed for the full time.
• Appointments are confirmed between one to two days prior to your scheduled appointment.
• All clients will be treated with respect and dignity. Personal and professional boundaries will be respected at all times.
• All clients are provided with a competent and professional massage that focuses on the needs of each individual client. 
• All clients will be appropriately draped with a sheet at all times during the massage session. Only the areas(s) of the body that are currently being worked will be exposed. The genital area is never exposed or massaged. 
• Clients privacy and confidentiality will be will be maintained at all times.
• Clients are asked to avoid eating a heavy meal during the two hours prior to receiving massage.

Cancellation & No Show Policy

• Please note that once you have booked an appointment with us it means that we have reserved time in our schedule exclusively fo you. If you cancel your appointment less than (48hours) before it is scheduled to take place, this will result in a charge equal to 50% of reserved service amount.
• No-shows will be charged 50% of the reserved service amount.
• Appointments made within the 24 hour period, that have cancelled less than 4 hours prior to the reserved appointment time will be subjected to a fee of 50%.
• To avoid a cancellation fee, please provide cancellation notice at least 48 hours prior to your appointment.
• You can cancel or reschedule an appointment by emailing us at goddesstouchbykayc@gmail.com.

Late Arrival  Policy

• All scheduled appointments will end at the scheduled ending time in order for us to stay on schedule. Clients who arrive late to their scheduled appointment will be charged for the full session and will not receive a time extension. For your first appointment please arrive 15 minutes prior to your scheduled appointment time to allow to complete the Client Intake form. For all other appointments, please arrive 5 minutes before your scheduled appointment time to allow time to undress and get on the massage table to enjoy a relaxed and unhurried experience.

Draping policy

• Clients will be appropriately draped with a sheet and /or towel at all times during their massage.  Only areas of the body that are currently being treated will be exposed. The breast and genital areas will always remain draped and are never massaged.

Medical  Conditions/Health  and Safety

• Any client with medical conditions will need to have filed documentation from your doctor to be filed with your consultation information for future bookings.
• Any client with a contagious condition including  a common cold, influenza, stomach flu, coronavirus, meningitis, shingles, contagious skin conditions, etc must not come into the premises, but call to inform the therapist before scheduled appointment time. Clients may reschedule their appointment after the contagious condition has resolved. 
• Clients with signs of symptoms of an active systemic or localised infection (e.g. fever, sore throat, swelling, etc.) at the time of a scheduled massage are asked to notify their therapist and reschedule their appointment.
• Massage therapist only provide therapeutic and modalities that are within the scope of practice for their licensed profession. Clients with acute injuries or conditions that are outside of the scope of practice for massage should consult with their doctor.

Massage Termination

• Only professional massage and bodywork services for relaxation and therapeutic purposes are offered at this massage practice, Goddess Touch by Kay C Ltd.
• Massage services will be terminated immediately in the event of inappropriate conduct of any kind. This includes harassment, threatening speech or behaviour, sexual advances or requests, or disrespectful actions or language. A session will not be conducted if the client is under the influence of drugs or alcohol. If the massage is terminated for any of these reasons, full payment for the scheduled session is still required.

Hygiene and Conduct

• Clients are expected to be clean and have showered prior to receiving massage (on same day).
• This is a non-smoking, odour -neutral massage room.
• Any client who arrives under the influence of drugs or alcohol will be asked to leave.
• Harassment of any kind is not tolerated and the session will be terminated if this occurs, or if the practitioners safety is compromised in any way.

Mobile phones

• At Goddess Touch by Kay C Ltd, ask our clients kindly to silence or switch off your mobile phones during your session in order for you to enjoy your treatment with no distractions. We would like to ensure you have had the full Goddess Touch experience.

Children

• At Goddess Touch by Kay C Ltd, we are advising clients with children, that we cannot accommodate children at our location due to shared space.

AT GODDESS TOUCH BY KAY C LTD, WE TAKE PRIDE IN GIVING THE BEST SERVICE WITH DIGNITY & RESPECT WHILE ALLOWING YOU TO INDULGE IN THE GODDESS TOUCH EXPERIENCE FULLY BY ENSURING YOUR TREATMENTS, SAFETY & WELL-BEING ARE IN A THERAPEUTIC STATE OF MIND. THESE GUIDELINES, EXPECTATIONS AND POLICIES ARE PUT IN PLACE FOR THE HEALTH AND SAFETY OF ALL INVOLVED.